Delivering Exceptional Customer Service

Dates:October 11, 2016
Meets:Tu from 8:00 AM to 12 N
Location:College of Business McDonald Hall 163
Instructor:Steve Beck
Fee: $119.00

Sorry, this course is inactive. Please contact our office to see if it will be reinstated, or if alternative classes are available.

Delivering Exceptional Customer Service Sign up today for the Delivering Exceptional Customer Service Seminar on Monday October 11th. The Seminar costs just $99 ($119 after October 8th) and is about creating and maintaining exceptional customer service at your organization. Participants discover that their job is not just a job, but in fact a performance on, 'How to be Their Best with their Clients or Customers and Co-Workers'. This seminar has participants rate themselves to see how good they are at delivering Exceptional Customer Service. Internal Customer Service is also examined as participants realize how important their performance is to their co-workers as well as their customers. Participants are given the understanding and tools to change their attitude and mindset so that they can make their day flow smoothly with everyone they encounter at work and outside of work Who should enroll? Employees and supervisors interested in providing exceptional client and customer service and in creating and maintaining a work environment that expects and celebrates exceptional customer service. Cancellations, Transfers, and Refunds In the event that a course at MSUB Extended Campus does not meet the minimum number of participants, it will be cancelled and participants will be called at least 5 (five) days prior to the start of the course. In the event a course is cancelled, a full refund will be given or the fee can be transferred to pay for a different course. If you must cancel your registration, you will receive a full refund if it is cancelled 5 (five) business days prior to the start date of the course. After this date there will be no refunds. Cancellations must be called in and cannot be emailed. The phone number to use is (406) 896-5890



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